Shipping Policy

Privacy and Discreet Shipping

We prioritize your privacy and anonymity through discreet fulfillment. Orders ship from a fulfillment center in plain packaging, and your payment statement uses a discreet billing name.

Products that may have a noticeable scent are vacuum-sealed before packing. Smaller orders go into a poly mailer, then a second poly mailer. Larger orders are vacuum-sealed, placed in a poly mailer, and packed in a box. Packaging varies by order size.

Payment and delivery require us and our service providers to process certain order information. We handle personal information as described in our Privacy Policy.

Order processing

Orders typically take 1–2 days to process before shipping. Processing time can vary by order and is separate from the carrier's delivery time.

Delivery estimates

Transit time depends on your address, the shipping service selected, and whether your order ships from our Texas or Massachusetts warehouse. Once your package is with the carrier, check its tracking page for the latest estimated delivery date.

Addresses within the carrier's one-day transit area of the shipping warehouse may have a next-day delivery estimate after dispatch. This does not mean next-day delivery from the time you place your order. Carrier estimates can change.

Weekend shipping

We ship qualifying orders on weekends when FedEx Home Delivery is selected and the destination has a next-day delivery estimate from the warehouse fulfilling the order. This applies to eligible addresses within one-day transit distance of our Texas or Massachusetts warehouses.

Weekend dispatch depends on the order being ready and carrier acceptance being available. Orders that do not qualify for weekend shipping are handled during our regular shipping schedule. Holidays and carrier closures may affect timing.

Delayed packages & tracking help

In our experience, delays with UPS and FedEx are uncommon, but any carrier can experience delays. USPS delays can be harder to assess when tracking updates are limited, and a revised delivery date may not be available right away.

  1. Check the carrier's tracking page for the latest scan, revised delivery estimate, or delivery exception.
  2. If the estimated date has passed, tracking has stopped updating, or you are unsure what a status means, contact us at customerservice@ElevatedHaze.com. Include your order number and tracking number so we can review the shipment and help with the next steps.
  3. If tracking says delivered but you cannot find the package, check the delivery location and with others at the address, then contact us with your order and tracking details.

A tracking delay alone does not confirm that a package is lost. For USPS shipments with limited updates, we may need additional information from the carrier before we can clarify the package's status.

NATIONWIDE SHIPPING WITH CUSTOMER RESPONSIBILITY

SHIPPING COVERAGE

• NATIONWIDE DELIVERY: We ship to all 50 states within the United States, subject to applicable legal restrictions.

• SHIPPING METHODS: Various shipping options available including standard, expedited, and overnight delivery where applicable.

• DELIVERY CONFIRMATION: Tracking information provided for all shipments.

CUSTOMER LEGAL RESPONSIBILITY

• LOCAL LAW COMPLIANCE: Customer is solely responsible for knowing and complying with all federal, state, and local laws regarding the purchase, possession, use, and resale of products in their jurisdiction.

• VARYING REGULATIONS: Customer acknowledges that regulations, restrictions, and legal requirements vary significantly from state to state and locality to locality.

• NO LEGAL ADVICE: Company does not provide legal advice regarding product legality, restrictions, or compliance requirements in any jurisdiction.

CUSTOMER OBLIGATIONS

By placing an order, Customer certifies that they:

• Have researched and understand all applicable laws in their state and locality
• Are legally permitted to purchase, possess, use, and resell the ordered products
• Will comply with all licensing, registration, age verification, or permit requirements
• Understand that ignorance of local laws is not a valid defense
• Accept full responsibility for any legal consequences of their purchase

COMPANY DISCLAIMERS

• NO WARRANTY OF LEGALITY: Company makes no representations or warranties regarding the legal status of products in Customer's jurisdiction.

• CUSTOMER DUE DILIGENCE: It is Customer's obligation to perform due diligence regarding local regulations before ordering.

• INDEMNIFICATION: Customer agrees to indemnify, defend, and hold Company harmless from any claims, penalties, fines, damages, or legal actions arising from Customer’s purchase, possession, resale, or use of products.

RIGHT TO REFUSE OR CANCEL ORDERS

• LEGAL RESTRICTIONS: Company reserves the right to refuse, cancel, or limit any order or shipment to any state, locality, or jurisdiction where products are prohibited, restricted, or where their sale may violate applicable laws or regulations.

• ORDER REVIEW: Company may, at its sole discretion, review and cancel orders if we believe shipment would violate federal, state, or local laws.

• REFUSED SHIPMENTS: Orders that cannot legally be fulfilled may be canceled and refunded at Company’s discretion.

RESTRICTED DELIVERIES

• Company reserves the right to refuse shipment to any location where we have knowledge of specific legal restrictions.

• Customer must provide accurate delivery information and ensure someone legally authorized can receive the shipment.

IMPORTANT NOTICE

Before completing your purchase, ensure you have verified the legality of these products in your state and local jurisdiction.

Completion of purchase confirms your agreement to this Shipping & Legal Compliance Policy and your compliance with all applicable laws.